Last Updated
July 2026
This Cancellation Policy explains when reservations may be canceled, how refunds are calculated, how no-shows are handled, and when the RIDDUP Guest Service Fee remains non-refundable.
Free Cancellation
Guests may cancel within 24 hours of booking and receive a full refund, including the RIDDUP Guest Service Fee, provided the scheduled pickup date is more than 3 days away.
If the scheduled pickup date is within 3 days of booking, the standard cancellation policy below applies.
More Than 14 Days Before Pickup
Guests who cancel more than 14 days before the scheduled pickup date will receive a full refund of the rental amount.
The RIDDUP Guest Service Fee is non-refundable.
If Protection & Coverage charges were paid, they will also be refunded.
Between 14 Days and 3 Days Before Pickup
Guests who cancel between 14 days and 3 days before the scheduled pickup date will receive a 50% refund of the rental amount.
The RIDDUP Guest Service Fee is non-refundable.
If Protection & Coverage charges were paid, they will also be refunded.
Less Than 3 Days Before Pickup
Reservations canceled less than 3 days before the scheduled pickup are non-refundable, except where required by applicable law or approved by RIDDUP under the Exceptional Circumstances section below.
Guest No-Show
If a guest fails to arrive at the agreed pickup location and does not communicate with RIDDUP or the Vehicle Provider within a reasonable period, the reservation will be considered a no-show.
No refund will be issued.
Vehicle Provider Cancellation
If RIDDUP or the Vehicle Provider is unable to fulfill a confirmed reservation, the guest will receive a full refund of all amounts paid, including the RIDDUP Guest Service Fee.
Flight Delays
Guests should notify RIDDUP as soon as possible if a flight delay affects the scheduled pickup time.
RIDDUP and the Vehicle Provider will make reasonable efforts to accommodate revised pickup arrangements when possible; however, accommodations cannot be guaranteed.
Refund eligibility remains subject to this Cancellation Policy.
Early Returns
No refunds will be issued for unused rental days after vehicle pickup.
Security Deposits
Refundable security deposits or authorization holds, when applicable, are governed by the Rental Agreement and may be refunded, retained, or partially retained to cover authorized post-rental charges, including:
- Vehicle damage
- Unpaid tolls
- Fuel shortages
- Cleaning charges
- Traffic or parking violations
- Administrative fees
- Other charges authorized under the Rental Agreement
Exceptional Circumstances
RIDDUP reserves the right to review exceptional circumstances and issue refunds, credits, or alternative accommodations at its sole discretion.
Questions
If you have questions regarding cancellations or refunds, please contact our Puerto Rico-based support team using the contact information available on our Contact page.